REVISTA DE HUMANIDADES Y CIENCIAS SOCIALES

CONCEPTUAL APPROACH TO THE TOPIC OF QUALITY

Authors

  • Francisco Contreras
  • Nancy Alarcón
  • Vita Santana
  • María Piñones

Keywords:

Customer satisfaction, Expectations, Percepction, Quality, Loyalty

Abstract

The quality is one of the topics that have been most profusely used in recent years by the academic world dedicated to studying the managerial-managerial phenomenon; A fact that catapults it as a critical success factor in organizations. Considering the relevance of quality in organizational viability, this work has as main goal, to provide antecedents related to the concept in question and also to the view that two schools have on this subject. To achieve this purpose, we resort to the review of articles and books that have dealt with the apreviously mentined subject.

Published

30-09-2016

How to Cite

Contreras , Francisco, Nancy Alarcón, Vita Santana, and María Piñones. 2016. “CONCEPTUAL APPROACH TO THE TOPIC OF QUALITY”. Revista Inclusiones, September, 160-76. https://www.revistainclusiones.org/index.php/inclu/article/view/498.

Issue

Vol. 3 Num 4 Octubre-Diciembre 2016 Homenaje Patricia Brogna

Section

Artículos

Copyright (c) 2016 PhD. Francisco Aníbal Ganga Contreras , Mt. Nancy Rita Alarcón , Lic. Vita Paz Saldías Santana , Dra. María Angélica Piñones

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Los autores retienen los derechos de autor y otorgan a Revista Inclusiones el derecho de publicación bajo Creative Commons Attribution 4.0 International (CC BY 4.0). Esto permite el uso, distribución y reproducción en cualquier medio, siempre que se otorgue la debida atribución al autor.