BUSINESS CAPABILITIES AND COMPETITIVE ADVANTAGE IN HOTEL COMPANIES. CASE STUDY IN HOTELS IN PALENQUE, CHIAPAS
Keywords:
Capabilities, Competitive advantages, CompanyAbstract
The purpose of this research is to understand and define the business capabilities that generate competitiveadvantages forhotelcompaniesinPalenque,Chiapas. Thestudy was carried out following a qualitative approach, a cross-sectional interpretative and deductive method, through a case study. Two companies participated, whose criteria for studying them was that they had at least ten years of operation and that they were local companies. Questionnaires with semi-structured questions and observation guides were used, interviews with managers and a focus group were applied. The analysis was carried out with the support of the Atlas ti. S. 4.8.24. The results indicate that the entrepreneurial skills that are practiced in these companies are related to their permanence in the market, since their collaborators showed commitment to their work, their company, and their clients. The identified capacities contribute to achieving competitive advantages in the local hotel market.
Downloads
References
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Drdo. Pedro Ramón-Hernández, Dra. Norma Aguilar Morales, Dra. Deneb Eli Magaña Medina
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The authors retain copyright and grant Revista Inclusiones the right to publish under Creative Commons Attribution 4.0 International (CC BY 4.0). Under this license, any user may copy, distribute, and reproduce the content in any medium or format, provided that proper credit is given to the author and the journal as the original source.
