Bokareva, Elena, Alexandra Panova, Natalya Barmenkova, Alexey Boyko, y Lola Sanginova. «ANALYSIS OF APPROACHES TO THE EVALUATION OF QUALITY AND AVAILABILITY OF MUNICIPAL SERVICES». Revista Inclusiones 7, no. 2 (enero 9, 2020): 423-436. Accedido agosto 16, 2025. https://www.revistainclusiones.org/index.php/inclu/article/view/284.