Bokareva, E., Panova, A., Barmenkova, N., Boyko, A. y Sanginova, L. (2020) «ANALYSIS OF APPROACHES TO THE EVALUATION OF QUALITY AND AVAILABILITY OF MUNICIPAL SERVICES», Revista Inclusiones, 7(2), pp. 423-436. Disponible en: https://www.revistainclusiones.org/index.php/inclu/article/view/284 (Accedido: 16agosto2025).